ICT Infrastructure offers a range of technologies to assist organisations in running efficiently. These services are essential to the everyday mechanics of an organisation and integral to effective service delivery. These include hardware, software, networking and implementation.
In ITIL terms, Information Communication Technology (ICT) Infrastructure Management is at the opposite side of the spectrum from Business Perspective. It is the \"liaison\" between Service Management and the Technology. The goal of this service is to use proven, repeatable processes to provide a stable operating environment for all the IT functions using the technology.
Digital proficiency is the capacity of an organisation to engage with digital technology and communications. A digitally proficient organisation has the appropriate hardware, software, knowledge and skills to use technology to extend organisational vision, goals and achievement. Every organisation can be digitally proficient by using technology to improve the operation of its systems, reduce bureaucracy, and increase networks, which will ultimately lead to better support for its clients and the community.
Siphen\'s ICT provision and implementation services ensure effective deployment of IT infrastructure and assist organisations to run efficiently. ICT Services provide implementation and support in the following areas:
Google Apps for Business/Office 365 migrations
Office network setup
Networking implementation services - open mesh project
Ad hoc support services
Internet service provider
Ad hoc computer repairs
The Siphen auditing process includes:
An inventory of your current ICT structure that includes computers, networks and servers
Recommendations for upgrading hardware and software
An examination of your back-up procedure
General housekeeping tips
A review of your network and server setup
Reviewing of your phone and Internet plans with advice on cost savings
A security health check, to check if computers are missing important updates
Links to other resources that will benefit non-profit and community organisations
Recommendations for staff training
The ICT Action Plan will include information about:
Benefits to your organisation
Improved management of operational technology
Cost savings for telecommunications
Flexible and efficient workforce
Aside from the benefits enjoyed by your organisation when it becomes more digitally proficient, this indirectly affects a broader group of stakeholders. These include clients, government bodies, volunteers and corporate partners as they are provided with greater access to information, which helps to maintain these valuable networks.